Return & Refund Policy

At Leleh, we want every customer to feel satisfied with their purchase. If something isn’t right, we’re here to help. Below is our updated return and refund policy.

1. Return Eligibility

  • We accept returns within 7 days from the delivery date.
  • To qualify for a return:
  • The item must be unused, unwashed, and in its original condition.
  • Products must include original tags and packaging (if applicable).
  • A valid proof of purchase (order confirmation or receipt) is required.

2. Items Not Eligible for Return

  • Gift cards
  • Clearance or final-sale items
  • Opened personal care or hygiene items for safety reasons

3. Refund Process

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.
  • If approved, your refund will be issued to the original payment method.
  • Original shipping charges are not refundable.

4. Exchanges

  • If you receive a damaged, defective, or incorrect product, we’ll replace it at no cost.
  • For size or product exchanges, please contact us first to confirm availability.

5. Return Shipping

  • Unless the return is due to our mistake, customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service and keeping the receipt until your return is processed.

6. Delayed or Missing Refunds

If you have not received your refund within the expected time frame:

  1. Please check your bank or payment account again.
  2. Contact your payment provider, as processing times may vary.
  3. If you still have not received your refund, reach out to our support team for help.