Shipping Policy
Thank you for choosing Leleh. We aim to make your shopping experience smooth and reliable. Below you’ll find details on how we process and deliver your orders.
1. Order Processing
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You’ll receive a confirmation email once your order is packed and ready to ship.
2. Shipping Rates & Delivery Time
- Shipping costs are automatically calculated at checkout based on your location and selected method.
- Estimated delivery times vary by region and typically fall between 7–21 business days.
- Please note: Delivery times may vary due to weather, customs checks, or carrier delays.
3. Tracking Your Order
Once your order has shipped, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking details to appear.
4. Customs, Duties & Import Taxes
Leleh is not responsible for customs fees, import duties, or additional charges that may apply to your order. These costs depend on local regulations and must be handled by the recipient.
5. Incorrect or Incomplete Address
Please double-check your shipping address during checkout. We are not responsible for delays or lost packages caused by an incorrect or incomplete address.
6. Lost or Damaged Packages
- If your package hasn’t arrived within the estimated window, please reach out so we can check its status.
- If your item arrives damaged, notify us within 48 hours of delivery with clear photos, and our support team will assist you.